Thankful for these…
So for Christmas my mother wanted a new set of dishes. I ordered a nice set off Macys.com. Who doesn’t love online shopping? I got a great deal due to some sale going on (don’t they always have a sale?) and the dishes showed up within the week. Except it was missing 4 bowls…but the packing slip didn’t reflect that. It said everything had been shipped. I should have known from there it wasn’t going to be good. I promptly emailed customer service (like the sheet said) and they emailed back saying they would have the bowls shipped asap. 3 days later there was a box at my front door. I was thrilled my shopping for mother was almost complete. Except…there was only 1 bowl. UGH..so I emailed customer service again. Kindly explaining that there must have been a mistake and I was still in need for 3 more bowls. It was getting closer to Christmas now. They informed me to call them at my earliest convenience to hurry the process. So I called and talked to a very nice gal on the phone. (why didn’t I get this nice gal’s name??????) She said they would send the rest of the bowls and she was very sorry. Christmas came and went and no bowls. So I waited a few more days because you know…holiday rush and all…(and I HATE confrontation of any sort.) Still no bowls. I emailed again and there was actually an option to click on a form that said, “missing something from the order”. 2 days later an “EZ Exchange” giftcard showed up in the mail for what I assume was the bowls, but there was no explanation. I WAS DONE! There was a reason I ordered online…1) to avoid the mall because I am not a fan…I haven’t been since the 8th grade 2) to avoid the other crazy shoppers…why not order online and it ships for free? Why would I waste gas? So then I realize the giftcard isn’t even for half of what they were worth full price and I sure as heck didn’t get them 50% off originally! So like I said, “I was done and it wasn’t worth my time.” I ran to the mall picked up my three bowls and I was done. Then I got more mad thinking about it so I tweeted them. I have heard that’s the best way to get customer service nowadays…TECHNOLOGY! Within about 2 hours I had a reply asking to email them (at a different address than the customer service one was) and with 15 hours I had 3 bowls being shipped to me and could keep the “eZ Exchange card” for all the hassle. CHA-CHING! Thank you. And that my friends is customer service. I made sure to tweet them a nice tweet too =)
They sent the “1” bowl in a GIGANTIC box! I actually was convinced until I picked up the box that they had sent the whole set again!
Great party Kristin and Brett! Can’t wait to watch that darling boy grow up! Love you guys!